https://paceassociation.org/ – Professional Association for Customer Engagement (PACE)
https://paceassociation.org/ is the official website of the Professional Association for Customer Engagement (PACE), a nonprofit trade association dedicated to advancing the contact center and customer engagement industry. Located in the United States and serving a global community of professionals and organizations, PACE is recognized as a leading authority on contact center best practices, education, regulatory guidance, networking, and industry advocacy.
History and Mission
The Professional Association for Customer Engagement was founded in the late 1980s with a singular focus: to support companies that engage customers through contact centers and multi‑channel communication platforms. From its beginnings, PACE has emphasized education, professional growth, and industry collaboration — serving as a centralized hub where customer experience professionals can connect, learn, and lead.
The mission of PACE is multifaceted but centered around a few core goals:
Advocate for industry best practices and innovation that enhance customer engagement outcomes.
Promote thought leadership and professional development through events, seminars, webinars, and training resources.
Facilitate networking and collaboration among organizations, leaders, and practitioners working in customer service, contact center operations, technology, and related fields.
Support compliance and regulatory awareness to help organizations stay informed and aligned with evolving laws and standards.
This mission underscores PACE’s commitment to advancing the contact center profession and improving customer experiences across industries worldwide.
Core Activities and Offerings
The content and services found on https://paceassociation.org/ reflect PACE’s core areas of engagement and support for its members:
- Professional Networking and Events
PACE hosts major events such as the Annual National Convention & Expo and the Washington Summit, which bring together industry experts, members, and partners for high‑impact education, networking, and business development opportunities. In addition to national gatherings, PACE’s regional chapters organize local events throughout the year, fostering engagement at community levels.
- Education and Best Practices
One of PACE’s central pillars is education. Members gain access to seminars, workshops, and webinars that share up‑to‑date insights into customer engagement trends, technology advancements, and contact center operations. PACE also provides compliance education, helping organizations understand complex regulatory frameworks that affect contact centers, such as telemarketing laws and consumer privacy standards.
- Membership Benefits
Through various membership levels — ranging from platinum and gold to silver, academic, and international categories — PACE offers benefits tailored to different types of organizations and professionals. These benefits typically include discounted and complimentary access to events, access to an exclusive member and vendor directory, discussion forums, educational certifications, and other professional resources.
- Advocacy and Industry Resources
PACE actively monitors and engages in industry legislation, regulation, and policy developments that impact contact centers and customer engagement operations. The association provides regulatory guides and insights, helping its members navigate changes in laws, standards, and compliance requirements.
Global Reach and Collaboration
Although based in the United States, https://paceassociation.org/ serves a global membership base. PACE collaborates with international organizations, companies, and associations to provide broader perspectives on customer engagement strategies around the world. This global network allows members to stay connected with international trends, emerging technologies, and best practices in customer service and engagement.
Impact on the Industry
Over decades of operation, PACE has become a trusted voice and resource for professionals in the contact center and customer engagement industry. By uniting companies, thought leaders, and practitioners around shared goals — such as improving customer interaction, adopting new technologies, and addressing compliance challenges — PACE has helped shape industry standards and foster community growth.
Conclusion
The website https://paceassociation.org/ is more than just an online portal — it represents a centralized hub for education, advocacy, and professional community within the global customer engagement and contact center landscape. Through its diverse offerings, PACE empowers organizations to enhance customer experiences, grow professionally, and navigate the complexities of a rapidly evolving industry.