Origins of Our Philosophy – Reliability, Being Close to Customers
Whilst everything undergoes the process of “enshittification” nowadays, we want to fight back. Everything is subscription-based, everything is automatic, everything is set to maximise profits, everything is created to make you addicted; nothing is for people, nothing is for you. And we will resist! At Irbenes, we see the problem ourselves and we want to make something about it. We are not a large corporation, therefore our actions will not have immediate effects, though, we believe, the change comes from below, from the small companies and ordinary people, who together create the social fabric we live in.
We strive to be fair. That is, we want to be reliable and close to our customers. But how do we define these quantities? For us, being reliable, is all about sustainability of our products and services, delivering them in high quality such that they last and are both versatile and maintainable. Next, being close to our customers is another pillar of our philosophy. Being close means that we are always there to discuss with; in reality and simple terms, it means that in all stages of our work for you, you get feedback from us, you can criticise the progress and make suggestions for new features or for improving the existent ones. We are here to serve you, not the other way round. Also, nothing is automatic! When you are speaking with us, you are speaking to a human, not an AI model. We find it paramount not to facilitate LLMs, as they lack human understanding, intuition, and hallucinate.
Reliability, however, can be understood even more broadly – not only in terms of the services and products, but also in terms of how the whole work process, your data etc. are managed. It is at the core of our identity that we use only European and open-source solutions in all aspects of the company – from design tools to Internet hosting. Furthermore, with us, your stored data is secure and minimal as it is securely stored with open-source solutions and only comprises of information needed for billing and accounting. No data processing, no targeting, no selling or whatsoever.
If our values correspond with yours, if you would like to support us, share information about us with others or, if you need some designs, trust us and let's build your brand and better tomorrow together!