2nd: 𝓡𝓮𝓼𝓹𝓸𝓷𝓭𝓲𝓷𝓰 to an expressed need / confrontation [CARING].
Series: Communicating effectively 2/3 – Requests (#1) vs. Needs (#3).
◉ R̲̲E̲̲F̲̲L̲̲E̲̲C̲̲T̲̲ and ◉ V̲̲A̲̲L̲̲I̲̲D̲̲A̲̲T̲̲E̲̲ 💬 I understand. It can be really annoying trying to go somewhere only to realize an empty tank (REFLECT). That must have been really frustrating (VALIDATE).
- active listening makes sure the initiator feels understood
- validation =/= agreement