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Right now, Desktop-as-a-Service is a game changer for the future

You need to ensure secure and reliable remote access. You need to fully protect your data. And you need to prevent a potential data breach, malware, and cyber-attack. In short, you need to be sure that yourDesktop-as-a-Servicedelivers the best solution for small businesses possible. Are all business files safe? Is everyone's work-at-home device secure? Do all team members have easy access to data? And how's that price tag for it all? Your Desktop-as-a-Service platform should be answering all the questions and addressing all the challenges. From technology complications to data management impediments to communication obstructions, your DaaS platform must do it all – and do it with affordability.

Deciding on the best DaaS platform can be pivotal

In today's world, choosing a Desktop-as-a-Service solution for small businesses can be pivotal – and choosing the right DaaS service provider even more so. After all, you're in the process of creating a new business model for decades to come. It's no surprise that the market leaders dominate DaaS -Amazon, Microsoft, Google, and Citrix. They offer established software applications, leading-edge operating system compatibilities, and of course, a price-tag to match all that tech. At the same time, there's much to say about smaller Desktop-as-a-Service providers. They do it all – but better. They offer all of the DaaS features – but more. They provide better client support – and faster. And they offer better pricing. Vivant SmartDESK™ is one of those smaller DaaS providers. We provide thebest Desktop-as-a- Service solutionfor small business – a platform that is s feature-rich; with “client-comes-first” service; and the best prices on the market.

SmartDESK™ is accessible, flexible, and affordable

SmartDESK™satisfies your DaaS needs for today – and for the decade to come. Vivant's cloud- based Desktop-as-a-Service platform provides the most effective remote working collaboration from anywhere, at any time, and on any device. It's a safe, secure, and reliable infrastructure. Your remote teams will work efficiently, productively, and without threats to data safety and security.

Flexibility

SmartDESK™ allows different software applications to run on different operating systems with ease and flexibility. Work-at-home employees can access cloud-based data from multiple devices from anywhere. Best of all, valuable data is securely backed up with no chance of compromise.

Security

Working remotely, important business files are vulnerable to unsecured devices. SmartDESK™ dramatically reduces the risk of a data breach, malware, and cyber-attacks. With SmartDESK, you don't have to worry about information loss – your valuable data is all stored in the data center.

Mobility

Remote working is no longer constrained by heavy hardware, software installation, or endless file transfer. With SmartDESK™, your work-at-home teams are assured of the same PC desktop experience, but on any device, and from any location. Employees remain flexible, yet responsive.

Continuity

In today's precarious business climate, nothing is more critical than business continuity. With SmartDESK™, business continuity is guaranteed – your people will never lose their files – never compromise applications – and never have to deal with the stress and strain of vicious viruses.

Bottom Line

Cost efficiency is your bottom line with DaaS. SmartDESK™ circumvents the need to invest in hardware and software upgrades – you only pay for your DaaS subscription. More than that, with our customized “pay-as-you-go” pricing, you pay for what you need on a transaction basis.

Read the blogThings to Keep in Mind While Choosing SD-WAN Service Provider.

How to save your business and your employees under COVID-19

While higher-ups are operating incrisis managementmode, employees simply expect the tools that will allow them to work remotely, on any device, and at any time. The key, of course, for both managers and employees, is to guaranteebusiness continuityin what is now a whole new world.

For many organizations, IT infrastructure is increasingly migrating to the cloud. With advanced tools and technology, the benefits are clear and measurable – better cost management; greater flexibility and agility; and the ability to scale based on current business demands.The point is, we are already in the era of the cloud, and organizations adopting DaaS (desktop-as-a-service) are ahead of the curve. Today, it's about devices, applications, and data access – and companies embracing this vision are enjoying universal improved productivity.

Let's face it – COVID-19 has changed everything. With “stay home” precautions, a good percentage of our workforce is working remotely. In the meantime, businesses face a crisis on two fronts – accommodating their customers and keeping employees productive.Solutions are already at hand and many business owners are initiating change in response to our new world. The key components for success are available – DaaS (desktop-as-a-service) – VoIP (voice over internet protocol) – and 100% guaranteed Internet uptime.

More and more, consumers and customers are operating in a mobile world supported by their own personal devices. There's no way to avoid it – and that's why businesses must move to cloud technology in order to satisfy customers while enhancing their own productivity.

Now there's even more. With the impending “stay home” culture for employees, cloud technology has taken on a whole new meaning. Businesses must address the explosion of personal data; the additional responsibilities of compliance; and all of the associated security risks.

Vivant SmartVOICE™

Vivant SmartVOICE™ accommodates even the most demanding ofVoIP needs. If your organization operates from multiple locations – there's a solution. If your employees need to “call transfer” between locations – there's a solution. You can even integrate cell phones and smart devices.With VivantSmartVOICE™, implementation is easy – it's a cloud-based VoIP system that improves internal productivity, satisfies customer demands, and keeps operating costs down. Best of all, the features are endless: auto attendant, custom ring groups, and unlimited voicemail boxes.

VivantSmartCONNECT™

With VivantSmartCONNECT™, there's NO Internet downtime. You don't lose any customers and you don't lose any business. It's the technology that provides business owners with 100% Internet uptime and 100% peace of mind. And today, your business must be connected 24/7 – or else!While SmartCONNECT™ behaves proactively, it's doing everything silently and behind the scenes. In the event that your primary Internet is out, real-time monitoring allows the system to switch over to a secondary connection in seconds. And there's no impact on customers or employees.

VivantSmartDESK™

With VivantSmartDESK™you won't need hardware to support the “virtual” environment that's so necessary to do business. As a DaaS provider, Vivant provides a convenient and affordable way to focus on productive remote work, while collaborating from anywhere, anytime, on any device.With the stark reality ofCOVID-19, the connected world is more dynamic than ever. SmartDESK™ keeps you at the forefront of this fast-changing environment and creates a competitive industry advantage. The benefits for customers and employees make the overall investment worthwhile.

Things to Keep in Mind for Choosing the Right SD-WAN Service Provider

Factors Need to Consider When Choosing the Best SD-WAN Service Provider

There are a number of important factors that customers need to get acquainted with before making a decision. When connecting your computer networks over large distances to data centers it is important to be aware of the quality of service platforms you connect to. Modern video conferencing, streaming and virtualized applications require low latency. Thus, it is also very important to choose a provider who solves problems related to network congestion, packet delay v href=“https://vivantcorp.com/sd-wan-service-providers/" previewlistener=“true”>SD-WAN service provider. It is important to think about security maintenance, as you do not wish to have undesirable decays during network operations.Management simplicity is a key requirement for SD-WANs. Effective administration and troubleshooting of network servers and traffic flow are very important. Thus, it is important to consider all the above-mentioned factors to choose theright SD-WAN service provider.

Advantages of Our SD-WAN Service OffersReal-time Monitoring

There are a number of advantages that our SD-WAN networks provide over other service providers. One of them is Real-Time monitoring which is a key factor considering the speed and stability of the connection. We monitor internet connections 10 times per second for packet-loss, latency, jitter, and throughput. This decreases the possibility of having any troubles while using any of your routers or smart devices.Our intelligent routing system automatically adjusts in real-time without any downtime or loss of connectivity.

Save Money

SD-WAN services are a way better choice than MPLS circuits based on cost-effectiveness. Changing to SD-WAN will provide you better reliability than an MPLS circuit and saves you money.SD-WAN services are a contemporary solution to outdated and expensive connection services.

Dynamic QoS & Intelligent Load Balancing

Quality of connection is one of the first features to be tested. With our intelligent SD-WAN software, all traffic is automatically detected, prioritized, and routed according to its required performance. We can even route traffic across multiple Internet connections at the same time to improve the quality of service.Choosing the rightSD-WAN service provideris very important, and knowing the right questions to ask is key to find the best fit for your business. We provide network connection with every single point checked and maintained. We work with a number of big and small companies and provide the best quality SD-WAN services.

5 reasons why Desktop-as-a-Service is a must in Re-launching Businesses

In response, more and more business leaders are eliminating existing infrastructures in favor ofDaaS.

Desktop-as-a-Serviceis now a game-changer

Certainly influenced by the reality of COVID-19, businesses are realizing the benefits ofDesktop-as-a-Service. There's much less reliance on high-performance hardware. There's considerably less cost associated with software applications. And there are no anxieties with data breaches.

Migrating to cloud-based

Regularly upgrading hardware and software can get very pricey overtime – not to mention the technical nightmares and potential security challenges.Desktop-as-a-Servicetotally eliminates these challenges, allowing for a world without data center infrastructure. At the same time,DaaSempowers users to benefit from a flexible, secure, and low-maintenance operating platform.

Reduced computing costs

Considering the weight of end-user computing costs,Desktop-as-a-Servicesubstantially reduces those costs right across the board. Moreover,Desktop-as-a-Serviceprovides a cloud-based platform that protects against long-term investments (like on-premises infrastructure). In fact, with a reputableDesktop-as-a-Serviceprovider, the customized subscription allows for “pay-as-you-go” pricing (only pay for what you use).

Highly enhanced security

It's no surprise to anyone in business that data security vulnerabilities are pervasive. While the software updates and patches are time-consuming, they can also be costly. WithDesktop-as-a-Service solution for small businesses,vulnerabilities are dramatically reduced – like data breaches, cyber-attacks, and malware infiltration. Data is safe and sound on the cloud-based platform.

Simplified management

With today's work-at-home environment,DaaSstreamlines computing management from end to end. Countless users are supported, in any manner of devices, anywhere, and at any time. Even more,Desktop-as-a-Serviceallows various software applications to run on a variety of operating systems. Work-at-home teams can rest assured that valuable data is safe and secure on the cloud.

Improved user productivity

End-user productivity is one of the big when benefits adopting aDesktop-as-a-Service solution for small businesses.There is simply no equal when comparing performance, data access, mobility, and flexibility – all without compromising data security. Without the threat of data breach, work-at-home teams are productive, allowing business activities to continue, without interruption.

Choosing the very bestDesktop-as-a-Service

Choosing the rightDesktop-as-a-Service provideris critical for business success – you're creating a new business model and setting the stage for future growth. While the market leaders like Citrix, Microsoft, and Google dominate, there's much to be said for the smallDesktop-as-a-Serviceproviders.VivantSmartDESK™ does it all – with impressiveDaaSfeatures – far better client support – and measurably better pricing. This is a cloud-basedDesktop-as-a-Service solution for small businessesthat will deliver effective worker collaboration along with guaranteed data security.

Mobility

SmartDESK™ allows work-at-home teams to experience the typical PC desktop experience on any device of choice, from any location, and at any time. Employees are productive and responsive.

Security

With SmartDESK™ the risk of data breach and cyber-attacks is dramatically reduced. There's no anxiety over information loss because all data is cloud-based – very safely secured and stored.

Flexibility

SmartDESK™ has the technical flexibility to allow different software to run on different systems. Work-at-home teams can easily access cloud-based data with no chance of being compromised.

Continuity

Once deployed, SmartDESK™ guarantees business continuity – there's no threat of losing files – no fear of compromised applications – and never any stress worrying about viruses or malware.

Bottom Line

WithSmartDESK™DaaSthere's no investment in hardware or software. A “pay-as-you-go” option allows business owners to pay on a transaction basis – the best way to maintain the bottom line.

Read this blogDesktop-as-a-Service is a game changer for the future.

How to handle calls during the pandemic and streamline phone orders?

We had aclient todaywho was not able to cope with the number of calls ringing to their 30 locations and was looking to find a way to not lose the orders. There are a few creative ways to cope with the surge in demand during thispandemic.

Centralized Order Management

If you have the ability to push phone orders to your locations remotely, this is by far the most effective way to manage phone orders. Reroute all of your calls for orders to your corporate office or one location that you may have 5 or 6 employees just simply taking orders. This allows you to free up manpower at the locations and more importantly to share resources. Instead of having one person per location answering calls and going back & forth to making food, you have a handful of staff at the corporate office to take the burden away and allow the restaurant to just make food and push it out. During this pandemic when sales are down, the goal is to capture as much revenue as possible.Let's go through an example of a real case point. Customer calls the Dallas phone number and presses option 1 to place an order․ The call is routed to the HQ office where it rings 5 phones and it displays the call is from the Dallas location. Employees then can answer the call as if they were in theDallaslocation, take the order and push that order to the Dallas office. This is where agreat POS systemwill be helpful that allows that employee to enter orders remotely for any given location, otherwise, you will be forced to manually key that transaction in the legacy POS system at the location just like UberEats.

Call Queue Management

The next option is to route the calls to the specific location and as soon as you hit capacity, route the calls to a queue system where you announce a message to the caller: “thank you for calling our restaurant”, “we are busy taking phone orders from other customers but hang tight, and we will be with you in a few minutes”, “while waiting on hold, you can browse our menu at restaurant.com or even place an order online”. Then you can queue the call and play some infomercials to clients while they are waiting to be connected to the staff in the store. As soon as a phone is free, the system can wait 10-15 seconds and then connect that call to the newly free employee to take the next order. This eliminates the risk of your clients calling in and hearing ringing for a minute or two and then assuming you are closed due to the current situation and calling your competitor who has a system like this in place.Though today ahigh call volumecan be difficult to deal with, these methods will help you to cope with increasing demand. Well treated customers become your loyal customer, which means many more happy sales for you. Spare no effect and you will survive the pandemic. Good luck to you!

Internet connection downtime – the perfect recipe for lost profits

If your business relies heavily on the Internet, then you know only too well how downtime can impact your bottom line. You're handcuffed – everything that drives your business is frozen, including POS terminals that depend exclusively on the Internet. In short, it all has a direct impact on your revenue and your profits.

The truth is, you're not alone. The cost ofInternet downtimeaffects every business and the pain in dollars and cents is dramatic. Not surprisingly, industry statistics are staggering, with the cost of “single hour” downtime rising year after year. Industry associations report that “single hour” downtime rose by a third in the last decade.

Today, it's important to have a business continuity plan

Needless to say, broadband connectivity is a lifeline for practically every business around the world. That's whyInternet uptimeis so indispensable. Every business owner needs to generate revenue, create profit, reach customers, and access data – it all requires 100% uptime.When Internet connectivity is down for even a short period during business hours, there's more at stake than just lost revenues. Customers who are inconvenienced will go elsewhere. The in-house will be looking for a fix. And here again, it's your bottom line that's being affected.

Preventative measures are the key to assuring uptime

In understanding the painful cost of Internet connection downtime, measures can be taken to avoid the pitfalls. In fact, 100% uptime is actually possible. Today, with SmartConnect, your business can experience 100% uptime for all of your various Internet and phone services.SmartCONNECT™technology keeps your connection active, even when there's an outage from your Internet Service Provider. Everything is up all the time – from cloud accessibility to online ordering, to payment processing, to incoming sales calls. Your business is protected.

Businesses with high-volume calls and online orders

Businesses with high volume calls and online ordering can suffer big when there's an Internet outage. Everything is affected by customer service, from sales calls, to order processing. Clearly, this all translates into a lost business that may be irretrievable.By implementing technology that ensures 100% uptime, businesses can guarantee 24/7 business activities. That makes for unlimited payment processing; continuity of online ordering; consistentphone service; and complete access to data saved on the cloud.

Downtime costs you. Uptime keeps you in business

It presents challenges for businesses every day. Connection downtime is one of the more damaging challenges. The ultimate cost – is lost revenue While prevention is a viable option, a proactive action plan is even better. The best scenario, of course, is 100% uptime.The cost of downtime is painful, with direct and indirect costs that vary with specific business activities. While lost sales and lost profits are of urgency, disruption costs are also considerable – like lost employee productivity, additional overtime costs, and critical loss of valuable data.Business owners might put their focus on downtime prevention or perhaps on creating an action plan for a potential outage. In the end, however, the most productive approach is to implement a sound backup prevention plan, with long-term sustainability that will be 100% guaranteed.With the latest technologies fromVivant,your business can rest assured that both the Internet and phone service are never down. That means everything is working 100% of the time, without costly interruptions, and with business humming. You just focus on the business of doing business.