I genuinely think that people fail to understand either how little tech-related literacy people have as a result of most of the web being corporate bullshit (e.g., Facebook, Google, Xitter, etc) and how many people genuinely conflated the internet with Facebook (as a result of them primarily using their phones, setting up Facebook because it came bundled and was cheaper than other internet-related media, and Meta intended that to be the case).
We have a lot of shit to do so that we can either actually learn about online infrastructure or unlearn the bullshit we've imbibed for decades at this point (which is, for some people, their whole lives).
So I really think that if you want people to work on better infrastructure, we need the support of people who know how and can. And my experience right now is that not a lot of tech people really want to and that those who do are few and far between.
So if you're demanding it and you know? You know what your role should be, rather than looking down on us for doing what we can and know we're able.