Lesson 9: when the X won't work

A frozen program doesn't hear the close button. Here's what to do instead.

  1. Wait ten seconds. Freezing and thinking look the same. Give it a moment before you decide.
  2. Click the X once. Not ten times. Ten clicks queue ten requests, and a frozen program hears none of them.
  3. Press Ctrl + Shift + Esc together. Task Manager opens: a small window listing everything that's running.
  4. Find the frozen program's name in the list. It's usually at the top, marked “Not responding.”
  5. Click it once, then click “End task” in the bottom right corner.
  6. Windows asks if you're sure. Say yes. The window closes.
  7. Whatever you didn't save is gone. That's the price. Everything else on your screen stays open.

If Ctrl + Shift + Esc does nothing: press Ctrl + Alt + Delete and choose Task Manager from the blue screen.

Shorter route, same result: click the frozen window once and press Alt + F4. If Windows says it isn't responding, choose “End now.”

The X asks a program to close. Task Manager doesn't ask.


One question at a time, in plain steps: [email protected]