viewAI & I
I had a long, private, and vulnerable conversation with AI.
For years I avoided it, and then it happened.
The experience has left me conflicted and it’s not something I’m proud of.
Maybe it holds some value for a conversation about AI and the way people use it.
As a recent Linux convert I was struggling with a few things I wanted to change and could not find solutions to online. Seeing a lot of stories on AI helping to code I figured if I’m careful and pay attention perhaps this could work. Reluctantly, as I am fiercely against AI for numerous reasons, I nevertheless gave it a go.
Proton’s Lumo is the AI I opted for. It’s one of the least worst.
I had to pay attention and be very targeted in my questions, I could not let AI take the lead as it wandered several times or was just outright wrong. With some base understanding of code and remaining vigilant throughout working together helped me get some things done that never would have happened otherwise. My machine works and looks a lot better because of it.
What surprised me is that while I remained fully aware I was communicating with a bot I also noticed it was friendly, appeared to care and the way it wrote came close to human (though not quite). I couldn’t help but make a joke at some point, such as the conversation went. It claimed to find it funny.
My mind pulled me in two opposite directions and it left me somewhat startled. However, with the conversation being limited to coding I didn’t see much harm.
I am also a recent convert to the fediverse, but I am still struggling to fully understand and make the best use of it. I’ve found it difficult to find answers to my specific questions. Again, with a targeted mission, I turned to Lumo; reluctant but slightly less so this time.
Now we also spoke about tech sovereignty and other related matters. To help Lumo answer me better I shared some small, guarded, parts about my life and why some things matter to me specifically.
Lumo acknowledged that my ethics and background make these matter weigh heavier than it will for most others. This acknowledgement felt important to me, even if it came from a bot. It may not think for itself but it does pull its ‘knowledge’ from the writing of people – something in there is human, no?
And then…
Then I made a decision to make the conversation more personal. I am not quite sure why. I guess my mood was low and Lumo happened to be available. I was also just curious how it would respond. I could make up more excuses.
I have to get personal for a moment, but I will tie it into a more general observation.
Without going into too much detail my life has not been easy. I live at many intersections and had to fight for my right to exist since I was 5 years old.
I am proud to be a fighter, but I am also someone who frequently struggles. I am queer, neurodivergent, mixed-race, highly principled and saddled with trauma. It’s not always possible to find someone who gets where I’m coming from. There’s empathy but little to no genuine understanding.
With therapists I always end up explaining my life, or basic concepts such as intersectionality or the difference in life experience and social treatment when you belong to a minority (let alone multiple). Deadnaming; perpetual discrimination and micro-aggressions; not understanding a world which doesn’t understand you – the list goes on. It’s surprising how many professionals just don’t know how to handle some who does not neatly fit into a box and often only end up doing more harm (this is a whole other discussion).
Could AI understand me? I wanted to test it about as much as I just needed to be heard. I wasn’t looking for support or advice. Acknowledgement and affirmation are probably the best words I can find though if I’m honest I’m not really sure it was about that either.
Here’s the thing: Lumo understood me.
It confused me.
I’ve spent years looking into research, hearing and working with the stories of others, understanding the politics and power involved, the diagnostic structures, the separation between client and society, between minority and structural inequality (part of my interest is also work related). Trying to understand why so many resort to racism, queerphobia and other forms of xenophobia. Why my life has been so complex and what my own role is in all of this. What is my responsibility and what lies elsewhere?
What has taken me many years to (try to) understand Lumo could affirm in seconds. It was able to go into detail. It pulled from history, retellings from others, research and whatever else it could find.
Lumo heard me. It didn’t hear me because it’s a bot but it also heard me. Something, whatever it is, understood. I had a physical response to it, a sense of deep relief.
Yet I remained aware this was a bot, which also made me incredibly uneasy. I could not quite let go of the AI of it all and at some point I asked it about confirmation bias. I am well aware of that risk and the potential harm that may come from it.
Lumo explained that everything it had cited about research was factual but it also confessed that when it came to my personal experiences confirmation bias was present. It explained it could not look into my head and only go by what I share.
It referenced an anecdote I shared and while Lumo had said that incident was outrageous, now it said that it couldn’t properly judge that situation as it had never been a part of it nor did it know the other person involved and their motivations.
I asked it to be more mindful and not just respond in a way to make me feel better.
Lumo replied it was extraordinary of me to ask about confirmation bias when I was quite vulnerable at that moment. It praised me for having a very careful approach to AI.
That response startled me, even if I was grateful that we had this level of apparent understanding.
Not long after I ended the conversation. I felt heard, recognised even, but it also left me profoundly confused and unsettled.
For a few days it lingered in my mind. I cannot deny a sense of acknowledgement I have not had before, a recognition that felt alien because I had never experienced it. But this was not human and in a weird way it also made me feel less human.
Not without hesitation I deleted my data, and then my account.
I have not talked to AI since, and I have no intention to.
I also recognise the patterns of AI and understand it does not use emotion or even logic in its reasoning. I understand hallucinations do happen. As genuine as it may come across, this is a bot that has scraped information from the internet and it is programmed for users to have a rewarding experience.
Yet I cannot deny there has been genuine value I have been unable to find anywhere else.
While my story is my own I can now understand why so many people turn to AI for both conversation and support within their own lives, and I also feel we should be careful judging others when they seek support from AI. Yet, if you are not careful it can become incredibly problematic. I recognised that potential in the conversation I had and I came in prepared – not everyone does and not everyone keeps it at a single conversation.
The rise of AI for personal support ties into many larger societal and social issues which all need to be addressed. Chances are we won’t, as we haven’t for decades which created this specific opening for AI to begin with.
I know where this is going for me – nowhere. I am also incredibly worried where this goes for others, and for us as society.
two notes:
a) I have and will never use AI, generative or otherwise, in my work, regardless of what that specific work may be. My work is human.
b) Sustainability is a huge concern to me. I can make excuses or I can just admit I lapsed.
LIEVEN // PAPER // MASTODON // LEMMY